FREQUENTLY ASKED QUESTIONS
Do I need a deposit to book a party or event?
A deposit of $75 is required to confirm a booking and goes towards the total cost of your event.
What is your cancellation policy?
Deposits are non-refundable. If you provide at least 14 days notice you may apply your deposit to any available date or time within the next two months. If the birthday child develops an illness such as the flu please contact us to discuss your rescheduling options.
What is a party host?
A host will make sure that all of the kids and parents attending the party have a signed valid waiver, ensure that your room is properly cleaned and setup. Depending on your party package your host will supply the drinks for the children, bring your pizza or hotdogs to your room, provide you with candles and a lighter for your cake, provide you with a knife to cut your cake, give you the KUPP passes included in your package and deliver service with a smile.
When must final payment be made for my party?
We ask that you settle your bill 30 minutes prior to the end of your reservation.
How long do we have the party room?
On the playground side you have access to your room for the first 1.5 hours of your 2 hour reservation. We require the last 30 minutes to cleanup the room and setup for the following reservation.
On the laser tag side you have access to your room for the full 2 hour reservation.
When does my food come when I have a party or event reservation?
On the playground side your food will arrive during the first 10 minutes of your reservation.
On the laser tag side your food will arrive after the first 45 minutes of your reservation because the three laser tag games are played at the beginning of your reservation.
If I’m attending a party in the playground can I stay and play after the party?
NO, a party reservation is only good for 2 hours, when the party is over your must exit the facility. If you stay to play after the party you could possibly be creating an unsafe environment because we could become over capacity.
If I have a party in laser tag, do I get free admission to the playground area?
NO, parties are either booked for laser tag only or playground only. Unfortunately we cannot keep a proper head count for the building capacities when people from the laser tag side enter the playground side. This could create an unsafe environment for our customers.
Can I use gift cards / coupons towards a party booking?
You may use a gift card towards the payment of your party. You cannot use coupons or free passes towards the payment of your party or to put towards additional guests.
Can you bring outside food or beverages into the facility?
NO outside food or beverage is permitted except if it’s for your infant. We have a café area in our store that provides many food and beverage options.
Who needs a waiver to enter the facility?
Every single person entering our facility requires a valid waiver. This can be done during admission or in advance from our website.
How old do I need to be to sign a waiver?
You must be a minimum of 18 years old to sign your own waiver or a waiver for someone younger. If you are younger than 18 years old, you must have an adult or guardian create and sign a waiver for you.
How tall does my child have to be to use the big slide?
Children MUST be a minimum of 36 inches tall to use the big wave slide.
What is the appropriate foot wear?
Socks are mandatory for everyone entering our facilities, including adults. We do not permit customers to wear their shoes into our facility. This applies to both laser tag and playground!
Do you sell socks?
Yes, if you forget your socks, they are available for purchase at the reception desk.
How long does a laser tag game last?
Our laser tag games are 15 minutes long.
Do you sell food?
Yes, we have a café area with a variety of food and beverage options. You can see our menu options on our playground website under “snack bar”.
If I walk-in and play laser tag do I get free admission to the playground?
Admission to laser tag does not get your free admission to the playground but we do offer a 20% discount if you decide to play at both facilities. This also applies vise versa.
Do I have to pay for adults even if we aren’t playing in the playground?
During weekdays we allow 2 free adults per family, additional adults are $5 each. During weekends, holidays and school breaks we allow 1 free adult per family, additional adults are $5 each.
How long can I stay and play in the playground?
Admission to the playground is a day pass, this means you can stay all day if you please or you can leave and come back later the same day. Please note that if we are at capacity or if there is a lineup you would still have to wait your turn to enter the facility.
How old does one have to be to supervisor a child in the playground (such as a babysitter)?
You must be 16 years old or older to enter the playground area with children. Please note that everyone entering our facility needs a valid waiver and you must be 18 years old to sign a waiver.
Can I drop my children off at the playground and leave?
NO, all children must be supervised by a person who is at least 16 years old.
How old do you have to be to play laser tag?
Children must be a minimum of 5 years old to play laser tag but kids 8 years old and under must be accompanied by an adult to play. The adult doesn’t have to pay to play they can simply accompany the child inside the arena.
Do you have free wifi?
Is there a discount on admission to the playground if we come just before closing time?
Can I use my status card?
NO, it does not apply to an entertainment facility.
Can we make a reservation for the playground in advance to avoid waiting in line?
NO, sorry it is a first come first serve basis. Please note there are no guaranteed spots or wait times.
Can we make a reservation to play laser tag?
We only accept reservations on the actual day you plan on playing. If you call in the morning and prepay in full for the games you intend on playing our staff can schedule you an estimated time to play. If you choose to use this service you must arrive 10 minutes prior to your estimated reservation and if you don’t show up for your reservation you will not receive a refund. Please note that showing up late to a reserved spot will push you to the next available time.
Do I need a waiver to play laser tag?
YES, everyone entering our facility requires a waiver, even adults and you must be a minimum of 18 years old to sign a waiver.
My child is 15 years old and is coming with us to the playground area, do they pay adult pricing?
Anyone who is 16 years old or older will be charged the adult price of $5.
Why do we have to pay for additional adults?
Please remember that we have a maximum occupancy and everyone regardless of age is an occupant, less adults allows for more children to play.
Can I use a 5 pass / 10 pass for different children?
Yes, passes can be split among different children entering at the same time. Please ensure the passes are for the proper age limits and that all children have a valid waiver.
Can adults play in the park with their children?
YES, we encourage all adults to play with the children in our playground as long as everyone follows our rules and play safely. Please note that adults should not keep glasses on the top of their heads while playing as this can cause injuries.
How often do you guys clean?
Our staff clean and disinfect most hard surfaces in the playground areas every evening after we close to the public. During the day basic cleaning is performed on an ongoing basis throughout the day.